Click on the category below to find help:

I need help on changing my password or other details

How do I register?

I need help shopping (basket, out of stock items)

I need help checking out (billing, delivery, amend quantities, etc)

I need help with my order (status, amending, cancelling, delivery)

How do I add/amend/delete a user?

I have a complaint

I need help with something else

Changing Passwords and other details

How do I change my password?

You can amend password under your ‘Account Details’:
1. Click on your user id at the top of the screen
2. Then select ‘Change Password’

How can I change my contact details?

You can amend some of your details under your ‘Account Details’:
1. Click on your user id at the top of the screen
2. Then select the area you want to edit

Please note this will only change your details for your orders through the website, if you need to make a permanent change or require help with anything else please contact us during office hours.

If you need help please contact us during office hours or email.

Either by email: sales@lrtipping.co.uk

Or

Phone: 0161 480 7629

Or submit a contact form here

 

How do I register?

How can I register to use the website?

If you are an existing Leslie R Tipping customer, your login credential will work on this website. You can recover your password if you cannot remember it.

If you are a new customer, click on 'Register' and enter your details. This will be sent to Leslie R Tipping's Ltd Head Office, your registration will then be reviewed and approved or declined.

On receipt of notification it can take up to 5 working days.

Why have I been declined?

This website is for the Funeral Trade and associated businesses only.  Please contact us if you think we have made the wrong decision.

  

Check out help

How can I amend my delivery addresses?

You can manage your address book under your Account Details:
1. Click on your user id at the top of the screen
2. Select ‘Addresses’ on the left hand side of the page
3. Here you can add/edit/delete

Or you can add a new address at the Checkout

Why can’t I change the billing address?

The Billing Address used is the one you have on your account. If you need to change this, please contact us.

Please contact us during office hours or email.

Either by email: sales@lrtipping.co.uk

Or

Phone: 0161 480 7629

Or submit a contact form here

What are the different shipping options?

Shipping is calculated on order value, delivery address and whether there is a bulk item included in the order.

Why is Shipping Estimated?

We estimate the shipping charge based on products in your cart. When your order is packaged you will be informed of the actual shipping cost and an adjustment will be made on your invoice if necessary.

How do I pay?

If you have bought from us before we will invoice you as usual, if you are a new customer, we will be in touch to take payment. 

When will my order be delivered?

Once your order has been processed by the Sales Team, your order will be delivered within 72 hours

What else do I need to know about shipping?

The cut off time for your order to be received and processed is 16:30

 

 

Shopping help

The product is out of stock, what happens now?

You can select to be notified when the product is back in stock.

On receipt of notification that you want the product we will order it for you and advise you when it’s back in stock for you to order.

 Can I personalise a Printed Coffin Interior design?

Yes! Please select one of the following products:                                         

PRINT/OWN/A/13    Grass Background - Polaroid - OC Set

PRINT/OWN/A/62    Music Note Polaroid - OC Set 

PRINT/OWN/A/65    Music Instruments Polaroid - OC Set

PRINT/OWN/A/130  Polaroid Strip - Sky Background - OC Set

PRINT/OWN/A/144  Polaroid Strip - Background Colour Choice - OC Set

Our design team will be in touch.  A design will be electronically created and sent for your approval.  Please note that once approved and printed, personalised products cannot be returned.

You can also work with the Design Team to come up with your own Bespoke design. Please note that once approved and printed, Bespoke products cannot be returned.

How can I see my basket?

You can select ‘Shopping Cart’ at the top on the screen to view your basket

I have a query about a product

You can view specification sheets for certain products. If there is one available it will be on the product screen.

If this does not answer your question or you’d just prefer to contact us, you can during office hours.

Please contact us during office hours or email.

Either by email: sales@lrtipping.co.uk

Or

Phone: 0161 480 7629

Or submit a contact form here

How can I search for a product?

Just start typing in the 'Search store' box at the top of every page. You need to type at least 3 characters for it to start searching.

 

Order help

Where is my delivery?

Please call/email LR Tipping

Either by email: sales@lrtipping.co.uk

Or

Phone: 0161 480 7629

Or submit a contact form here

I’ve received my order and it’s incorrect

Please call/email LR Tipping

Either by email: sales@lrtipping.co.uk

Or

Phone: 0161 480 7629

Or submit a contact form here

I’ve received my order and I’ve ordered the wrong item/ quantity

Please call/email LR Tipping

Either by email: sales@lrtipping.co.uk

Or

Phone: 0161 480 7629

Or submit a contact form here 

Why have I not received confirmation of my order?

Check your email account, including your spam/junk folder. As you will be notified if your order has been placed.

How do I track my order?

You will receive email notifications on:
- Order Placed
- Order Despatched

How can I view my past and current orders?

You can view your past and current orders in Order History under your Account Details:
1. Click on your user id at the top of the screen
2. Select ‘Orders’
3. Select ‘Details’ on the order you’re interested in
4. Then you can generate a PDF version or print off

How can I amend my Order?

You are unable to do this on the website, please contact LR Tipping Ltd

Either by email: sales@lrtipping.co.uk

Or

Phone: 0161 480 7629

Or submit a contact form here

How can I cancel my Order?

You are unable to do this on the website, please contact LR Tipping Ltd

Either by email: sales@lrtipping.co.uk

Or

Phone: 0161 480 7629

Or submit a contact form here

How can I re-order?

You can reorder off your past orders. You can view your past orders in Order History under your Account Details:
1. Click on your user id at the top of the screen
2. Select ‘Orders’
3. Select ‘Details’ on the order you’re interested in
4. Then you can select ‘Re-order’
5. You can then edit your basket

 

Users

I need other help with my account?

Please contact us and we will do our best to help you

Either by email: info@lrtipping.co.uk

Or

Phone: 0161 480 7629

Or submit a contact form here 

 

Complaints

I have a complaint

Please call us so we can help try and resolve your issue. Phone 0161 480 7629

Or you can email us: complaints@lrtipping.co.uk

Or write to us:

Leslie R Tipping Ltd
Unit 5, Phoenix Court, Hammond Avenue, Whitehill Industrial Estate, Stockport, Cheshire, SK4 1PQ United Kingdom

Or submit a contact form here

 

Other

Who are LR Tipping Ltd?

Leslie R Tipping Limited is a family run and privately-owned business who consistently deliver quality, service and expertise and has done through 3 generations.

We are one of the UK's largest coffin interior manufacturers and a leading funeral requisite supplier to the funeral industry. We are proud of our enviable reputation for providing Funeral Directors products and service at the highest standards since 1947.

I need to contact someone, how do I do it?

You can email or call during office hours.

Either by email: info@lrtipping.co.uk

Or

Phone: 0161 480 7629

Or submit a contact form here